Pinnacle Strategies announced that one of its clients, a global subsea technology provider for the oil and gas industry, improved on-time delivery and improved cost controls as a result of Pinnacle Strategies’ Sales and Operations process planning.
Pinnacle Strategies’ challenge was to help the subsea technology provider improve on-time delivery performance to customers and improve resource utilization. Subsequent investigation identified the root problem, the business unit had no process to match planned demand to planned capacity. Because of this gap at the front end of the process, the business unit was squeezed at the back end, forced into expensive scrambles for parts.
Pinnacle Strategies lead a global Sales and Operations Planning process that opened visibility into demand, developed capacity planning, and established monthly reviews to intercept challenges before they threatened customer deliveries.
The planning process included the following elements:
-Sales and operations alignment.
As a result, on-time delivery improved and the client simultaneously improved customer service, cost controls, and resource utilization. The client transformed operations from a liability that worked in the dark to a productive unit that could forecast its demands as much as three years in advance. Aligning demand and supply gave them the ability to optimize their critical resources and move from reactive to proactive management.