MainOne, a West African telecom services provider, has experienced a fault on its submarine cable system, 3000km offshore Portugal.
The outage, the first of its kind since the cable system came into operations, has caused disruptions in service to the international connectivity customers in West Africa, the company informed.
Following the outage, the company mobilized a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and conduct repairs.
The current estimated time for the repairs is up to 14 days.
“Whilst this is an event of force majeure, being beyond our control in the ordinary and normal course of business, we have in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to our customers, where feasible,” MainOne said.
The MainOne’s cable system is a 7,000km submarine cable with landing stations in Nigeria, Ghana and Portugal.
The submarine cable currently delivers high speed bandwidth of 1.92 Tbps and has been proven to provide capacity of at least 4.96 Tbps.